Privacy Policy
Disclaimer: This policy explains how Trend Crafters collects, uses, and protects your information when you use our website and services. We are committed to protecting your privacy and handling your data with transparency and care.
Information We Collect
👤 Account & Contact Details
- Name, email address, phone number
- Company name and business information
- Billing and shipping addresses
📦 Order & Request Data
- Product inquiries and quote requests
- Quantity and specifications
- Messages and communications
- Order history and preferences
💻 Device & Usage Information
- IP address and browser type
- Device identifiers and operating system
- Cookies and similar tracking technologies
- Pages visited and time spent on site
- Analytics data (via Google Analytics or similar)
✉️ Marketing Preferences (Optional)
- Email newsletter subscriptions
- Communication preferences
- Marketing consent status
How We Use Your Data
💬 Quote Responses
Providing accurate pricing and product information
🤝 Customer Support
Responding to inquiries and resolving issues
📊 Site Improvement
Analyzing usage to enhance user experience
🔒 Fraud Prevention
Detecting and preventing fraudulent activities
📧 Marketing (Opt-in)
Sending newsletters and promotional offers with your consent
⚖️ Legal Compliance
Meeting legal obligations and regulations
Legal Bases for Processing (GDPR)
Consent
You have given clear permission for specific processing activities (e.g., marketing emails)
Contract
Processing is necessary to fulfill a contract with you (e.g., quote requests, orders)
Legitimate Interest
Processing is necessary for our legitimate business interests (e.g., fraud prevention, analytics)
Legal Obligation
Processing is required to comply with applicable laws and regulations
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill quote requests
- Comply with legal obligations (e.g., tax records, accounting)
- Resolve disputes and enforce our agreements
- Prevent fraud and abuse
Typically, we retain customer data for 7 years after the last interaction, unless a longer retention period is required by law or you request deletion.
Your Privacy Rights
Right to Access
Request a copy of the personal information we hold about you
Right to Rectify
Correct inaccurate or incomplete personal information
Right to Delete
Request deletion of your personal information (subject to legal exceptions)
Right to Data Portability
Receive your data in a structured, commonly used format
Right to Restrict Processing
Limit how we use your personal information
Right to Opt-Out of Marketing
Unsubscribe from promotional emails at any time
California Residents (CPRA Rights)
Under the California Privacy Rights Act, you have additional rights:
- Right to Know: What personal information we collect, use, disclose, and sell
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of sale or sharing of personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
- Right to Correct: Request correction of inaccurate information
International Transfers
Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
For transfers from the European Economic Area (EEA) or UK, we rely on standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.
Security Measures
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
SSL Encryption
Secure data transmission
Access Controls
Limited employee access
Firewalls
Network protection
Regular Audits
Security assessments
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. Please use caution when sharing sensitive information online.
Children's Privacy
Our website and services are intended for users aged 13 years and older. We do not knowingly collect personal information from children under 13.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@trendcrafts.us, and we will promptly delete such information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+1 (307) 400-8168Address
202 Shaw Rd
South San Francisco, CA 94080
USA
Important: This Privacy Policy is provided for informational purposes and does not constitute legal advice. For specific legal guidance, please consult with a qualified attorney.